FIESTA BALLROOM

“HOW TO”

TICKET PURCHASE

TABLE RESERVATION AND PURCHASE

• Once you decide on what “EVENT” to attend, select and click on the “BUY NOW” link
• Confirm that the next screen matches the “EVENT” you decide to attend
• You will see two selections: “TICKETS” & “TABLE RESERVATION / PURCHASE”
• Using the toggle “+” or “-“ you can select the number of EVENT TICKETS and/or TABLE RESERVATIONS
• Verify and confirm the “TOTAL” amount. If correct, click on the “CHECKOUT” button
• The “More Info” link, will give you additional information on the selection
• After the “CHECKOUT” selection, the next screen, "COMPLETE YOUR ORDER” will show a summary of your purchase and an opportunity to select the preferred TABLE reservation. You may select up to 2. This is a First-Come-First-Serve basis. Complete section 1 (ENTER YOUR INFO)
• Once you confirm your selection, hit the “SAVE AND CONTINUE” button
• The next screen, “COMPLETE YOUR ORDER”, will summarize your total bill. It will show as PAYPAL the method of payment
• Hit the button “PLACE YOUR ODER”
• The next screen, “PAYPAL”, allows for 2 ways to pay. One is to login into your PAYPAL account if you have one, or enter your CREDIT CARD directly into method 2 as a PAYPAL GUEST CHECKOUT
• Once you have completed the steps, hit the “PAY NOW” button. Ensure you did not get any errors and your payment was processed. Print a copy of your receipt (paper or digital) and bring to the WILL CALL window on the day of the EVENT
• CONGRATULATIONS AND SEE YOU AT THE EVENT

REASONS FOR INCOMPLETE ORDERS (TO PROTECT YOU)

• Your Card Is Maxed Out
• Fraudulent Purchases
• Authorized User Dropped From the Account
• Transactions Holds
• Foreign/International Transactions
• Unusual Purchases
• Delinquent Accounts
• Your Card Has Expired
• Transposed Numbers
• Mismatched Current and Billing Address
• A Closed Account
• Using Someone’s Else Credit Card Without Approved User

REASONS WHY PAYPAL PAYMENTS MAY BE REJECTED

1. Rejected by the system fraud tool - transaction appears to be high-risk or fraudulent
2. User payment limit exceeded
3. Multiple payment attempts
4. Different Paypal account profile data registered
5. Insufficient funds

Please make sure your PayPal account is verified and the billing information and address are correct. If your payment is still rejected, you are advised to select a different payment method for the purchase

1. All ticket purchases and table reservations are final and non-refundable.
2. Tickets cannot be replaced if lost, stolen or destroyed.
3. This ticket is a revocable license and may be revoked upon refunding the price stated on ticket.
4. Purchase from or resale by unauthorized sources may invalidate the ticket. 
5. Ticket holder voluntarily assumes all risks in attending the event, whether occurring before, during or after the event, and releases venue and its agents from all related claims. 
6. Ticket holder grants permission to utilize the holder’s image or likeness in connection with any photograph, video or other recording means for transmission, broadcast or promotional use.
7. Late comers may be delayed access to seating until intermission or times/breaks in the event, and may be seated in alternate seat locations.
8. No refunds or exchanges except as allowed in venue’s sole discretion. Event, artists, date & time subject to change.
9. The holder voluntarily assumes all risks incident to the event, including the risk of lost, stolen or damaged property or personal injury. 
10. All online table reservation purchases will be assigned on a first come basis.

DECORATING / CATERING / CAKE POLICIES

1. No one on ladders or ceiling decorations allowed
2. Decorations must be removed immediately after Event
3. Caterers cannot prep or use kitchen facilities
4. Caterers can setup 2 hours before Event
5. Caterers are allowed to serve food for 2 hours
6. Caterers cannot use refrigerators for storage
7. Caterers must bring their own ice for drinks
8. Caterers must take their own leftover food with them
9. Caterers are responsible for cleaning their area
10. Cake cannot be refrigerated onsite
11. Cake should be delivered 2 hours before Event